Frequently asked
questions

PayerPay is a regulated Canadian money services business and payment service provider. Personal USD and EUR payment details and related payment services are provided through regulated banking and payment partners.

The service brings bank transfers, currency exchange and supported digital-asset services together in one customer account. Availability depends on the customer country, selected route and the outcome of required verification.

PAYER PAY INTERNATIONAL INC. is incorporated in Canada under Company ID BC1526086. It is registered with FINTRAC as an MSB under number C100001025 and with the Bank of Canada as a payment service provider under the Retail Payment Activities Act. Registration case ID: CASE-02360-S7W1T0.

Foreign exchange, money transfer and virtual currency services within the scope of its registration and through regulated banking and payment partners.

The service brings bank transfers, currency exchange and supported digital-asset services together in one customer account. Availability depends on the customer country, selected route and the outcome of required verification.

Funds are received and processed through regulated banking and payment partners. The balance displayed in the account reflects the customer’s actual funds held with the relevant partner. PayerPay does not use customer funds for lending, investment or its own operating expenses.

The balance shown in the account reflects the customer’s actual funds recorded with the relevant regulated partner. PayerPay does not use customer funds for lending, investment or its own operating expenses.

Individuals aged 18 or older from most countries, except sanctioned and unsupported jurisdictions. US or EU residence is not required. A link to the current restricted-country list is available on the website.

US or EU residence is not required. Applications cannot be accepted from sanctioned or otherwise unsupported jurisdictions, and the current country list should be checked on the website.

Yes, after successful identity verification and subject to availability in the customer’s country.

Yes, after successful identity verification and subject to availability in the customer’s country.

A passport, national ID card, driving licence or residence permit. Proof of address is also required, usually a utility bill or local bank statement showing the customer’s name and address.

Yes. Verification is conducted through Sumsub.

Usually about 30 minutes, but in some cases up to three business days.

Most applications are processed automatically. Where a manual review or clarification is required, the customer will be notified.

Yes, together with evidence of income, transaction purpose or other information required for legal compliance.

After successful verification, the customer separately applies for USD and/or EUR payment details. Once approved, they are issued automatically.

Account holder name, account number, routing number, ACH and Fedwire details, bank address and other necessary bank information.

Account holder name, IBAN, BIC/SWIFT and SEPA Instant information.

Yes.

No.

The customer from their own account, an employer as salary, a company as dividends, a family member with the same surname, a government body, insurer or educational institution.

The sender and stated purpose must match the real nature of the payment. Regular payments for goods or services require business verification.

Business verification as a sole trader or company is required.

The sender and stated purpose must match the real nature of the payment. Regular payments for goods or services require business verification.

They are returned to the sender less applicable fees.

Yes. The customer is notified by email and must use the new details shown in the account.

After receiving a change notification, the old details should no longer be used. A return depends on the sending bank and may be reduced by banking fees.

They are automatically returned to the sender.

Yes, for an employer, bank, government authority or another organisation.

By bank transfer to personal USD or EUR details or by supported cryptocurrency to a PayerPay wallet.

No. Cash, debit cards and credit cards are not supported.

Up to 24 hours, excluding weekends and public holidays.

Usually about five minutes, depending on the sending bank.

SEPA Instant is supported and usually takes one to two minutes.

Check the payment details, permitted sender, status at the sending bank, normal processing time and payment confirmation. Then contact support with your surname, account email, amount, currency, date and transfer reference.

Your own accounts, relatives, friends, individuals and companies, and for lawful payments such as goods, services, rent, education or medical costs.

US or EU residence is not required. Applications cannot be accepted from sanctioned or otherwise unsupported jurisdictions, and the current country list should be checked on the website.

No, except for internal PayerPay transfers.

Depending on the country: local bank transfers, PIX, GCash and FPS.

The exact method, fee, rate and expected time are displayed before confirmation. The recipient does not need to register with PayerPay.

Up to one business day.

The exact method, fee, rate and expected time are displayed before confirmation. The recipient does not need to register with PayerPay.

No.

Up to USD 30,000 or EUR 25,000. Source-of-funds evidence is required above these limits.

Yes, without special restrictions.

It is recommended and must match the actual purpose. Supporting documents may be requested.

Yes, from USD or EUR balances to supported countries.

Recipient name or company name, address, account or IBAN, SWIFT/BIC, bank name and address, payment purpose and intermediary bank information where required.

After more than three business days.

This depends on the recipient bank and banks in the payment chain. Fees may be deducted, charged to the recipient or shared.

The amount is automatically credited back after receipt from the banking network, usually within three business days. Third-party bank fees may be deducted.

Yes, the recipient and bank are screened for sanctions and other restrictions.

Yes, USD, EUR and supported cryptocurrencies.

Only the email linked to the recipient’s active verified account is required. The transfer is instant, fee-free and cannot be cancelled after Google Authenticator confirmation.

Only the email address linked to the recipient’s active verified account.

Instantly.

No fee and no minimum.

No, after Google Authenticator confirmation.

The fee, exchange rate, debit amount and amount to be received.

Yes, they may apply to ACH, Fedwire, SEPA Instant, local and international payouts and are shown before confirmation.

Yes, from intermediary banks or the recipient bank.

For a short period shown during the transaction.

A full refund is made and no PayerPay fee is charged.

Current minimums are displayed when each transaction is created.

USD and EUR.

Yes, in both directions within the account.

No, once confirmed with two-factor authentication.

If the payment is successfully completed, recovery may be impossible.

Funds are automatically returned to the balance.

Local transfers usually up to one hour; other transfers up to three business days.

No.

Usually not.

Do not send money to unknown persons, verify the recipient and never disclose a password or Google Authenticator code. PayerPay will not ask you to send funds to protect an account, install remote access or pay for a prize, loan, investment or tax refund.

Buying, selling, holding, receiving, sending and exchanging supported cryptocurrencies.

The current list is shown in Wallets, including USDT, USDC, ETH, SOL and EURC on different networks.

No, due to regulatory requirements.

Yes, from and to external wallets.

Yes, in some cases upon request.

No specific limits, although large or unusual transactions may be reviewed.

It is included in the displayed fee.

Yes. Sale proceeds are credited to the relevant USD or EUR balance.

Yes, for sanctions and links to unlawful activity.

Usually one to three minutes, depending on network confirmations.

The transaction may be irreversible and the funds may be lost.

Mandatory Google Authenticator confirmation. Login and transaction notices are sent by email.

Contact support.

Immediately email [email protected] or contact @PayerPay on Telegram. Emergency blocking: +1 250 263 0590.

Emergency account blocking only.

No, never.

Yes. No new-device approval is required, but an email notice is sent.

No. Change the password and contact support if unauthorised access is suspected.

Login is blocked and support must be contacted.

Through the registered email address.

At least eight characters with upper- and lowercase letters, a number and a special character.

Through support after identity confirmation.

A new KYC verification is required.

New-device login, incoming and outgoing transfers, status changes, completion, rejection and refund.

No. Only mandatory security and transaction notices are sent.

Created and awaiting confirmation, review or submission to a partner.

The transaction is being processed.

Successfully completed.

Not completed due to an error, incorrect data, insufficient balance or another reason.

Declined by PayerPay, a bank or a partner.

Funds were returned to the balance.

Yes, full history, PDF and CSV statements and receipts for individual transactions.

Yes, for USD, EUR and supported cryptocurrencies.

Yes.

Yes, including receipt, exchange, sale and withdrawal.

Transaction type, asset, network, amount, rate, fee, result, date, time and reference.

An annual statement for all transactions, a cryptocurrency purchase, sale and exchange report, and USD and EUR payment data. The customer remains responsible for tax calculation and filing.

When limits are exceeded, for large or unusual activity, profile mismatch, bank funding or incoming cryptocurrency.

Bank statements, income evidence, employment contracts, tax returns, asset sale documents, dividend, inheritance or loan documents and other evidence.

No, it is a standard review.

Document requests, unusual activity, sanctions match, fraud complaint or mandatory review.

They remain on the balance unless otherwise required by law, regulator, court or partner.

Yes, where legally permitted.

Sumsub, banking and payment partners only as necessary and under applicable policies.

Information is shared with verification providers and payment partners only as needed to provide the service and comply with law. PayerPay does not sell customer personal data.

No. It is prohibited.

Encryption and secure storage.

Yes, except data that must be retained by law.

All except first name, surname and email. Renewed KYC may be required.

Through support with supporting documents.

Yes.

Yes, after withdrawing the balance and completing pending transactions.

They are retained as required by regulators.

[email protected] or @PayerPay on Telegram.

Any language.

Usually within 15 minutes.

Surname, account email, transaction reference if applicable and a description.

By email to support.

Within two business days.

Up to 10 days.

Yes, under the applicable legal procedure.

Through a web account on computers and phones.

Planned for Q4 2026.

Rarely and for short periods, with email notice.

Not currently.

Yes, the link is available in the account.

Usually up to 6% of PayerPay revenue from the referred customer’s transactions. The exact rate is shown in the account.

After each eligible transaction, with weekly credit to the balance.

Yes.

No.