A step-by-step guide to the Exchange section in your PayerPay account — how to buy cryptocurrency with fiat, and how to sell it with a payout to a bank account.
8 chaptersFiat → Crypto & Crypto → Fiat
Chapter 1 of 8
Getting started
The Exchange section in your PayerPay account lets you convert between regular (fiat) currency and cryptocurrency. Two directions are available.
Buy cryptocurrency Fiat → Crypto
You send a bank transfer and receive cryptocurrency to your personal wallet in PayerPay.
Sell cryptocurrency Crypto → Fiat
You enter the recipient’s bank details and receive a payout in fiat currency.
What to do before your first exchange
Activate your crypto walletsThe Crypto Wallets section — see chapter 2.
Connect your fiat currenciesPersonal bank details will be opened for them — see chapter 3.
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Important rule. Purchased cryptocurrency is credited only to your personal wallet in PayerPay — not to an external wallet directly. From there you can withdraw it anywhere, at any time.
Chapter 2 of 8
Crypto wallets
The Crypto Wallets section is used to activate your crypto wallets. This is where the exchange begins — purchased crypto is credited to these wallets, and crypto is sent from them when you sell.
How to activate a wallet
Open the My deposit wallets blockOn first entry, the system offers to select and activate the wallets you need.
Click GetNext to the cryptocurrency and network you need.
The wallet appears in the listWith fields: Currency, Network, Deposit address (your personal address) and Created (date). The Copy button copies the address.
The Crypto Wallets section — your deposit wallets and the Crypto Onramp. Tap to enlarge.
What the wallet is used for
Receiving cryptocurrency from external wallets, withdrawing to external wallets, and crediting crypto after a Fiat → Crypto operation and sending it during a Crypto → Fiat operation.
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Mind the network. You can only send cryptocurrency on the network specified for the wallet. For example, if the wallet is opened as USDC-SOL, use the Solana network. Sending via the wrong network can result in loss of funds.
Chapter 3 of 8
Connecting currencies (Crypto Onramp)
The Crypto Onramp block connects fiat currencies to your exchange. Here you choose the currencies for which personal bank details will be opened for top-ups (Pay-in).
How to connect a currency
Select the currency you needFor example EUR, USD or GBP (if available). The already on file mark means the currency is already connected.
Click “Add selected currency to my Crypto IBAN”The system opens personal bank details for you in that currency.
You receive a fiat transfer to these details, which is then automatically converted into cryptocurrency and credited to your personal crypto wallet in PayerPay.
Chapter 4 of 8
Buying crypto (Fiat → Crypto)
For when you want to send a bank transfer in fiat (for example EUR) and receive cryptocurrency (for example USDC on the Solana network).
Steps in your account
Select the currency pairExchange → Convert Crypto → in the Exchange Pair field choose the direction, e.g. EUR → USDC-SOL.
Enter the amountIn the Amount field — the system calculates the expected amount to receive and shows an indicative rate.
Click ConvertAfter checking the amount and direction. The system takes you to the Pay-in step.
Convert Crypto — pick the pair (EUR → USDC-SOL) and the amount, then Convert. Tap to enlarge.
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The wallet must be activated. Cryptocurrency is credited only to your personal wallet. If it isn’t activated yet, open it first in the Crypto Wallets section (chapter 2).
Creating the Pay-in workflow
The Pay-in (Fiat → Crypto) page opens with the operation parameters: fiat currency, cryptocurrency, network and Receiving address — your personal wallet address where the crypto will arrive. Check the parameters and click Create Pay-in workflow — the system creates a payment instruction and shows the bank details for the transfer.
The Pay-in page — check the parameters and create the workflow. Tap to enlarge.
Bank details
A notice appears — “Bank details are ready. Complete the transfer to receive your crypto” — along with your personal dedicated details. For an individual they are opened in your name; for a corporate account, in the company’s name.
Bank details are ready — send your transfer to the dedicated account. Tap to enlarge.
What the bank details include
FIAT
The currency of the transfer (e.g. EUR).
Account number / IBAN
The account or IBAN to send the transfer to.
Bank code / BIC
The BIC of the recipient bank.
Bank
The name of the recipient bank.
Bank address
The address of the recipient bank.
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Who may top up. Individuals — only from your own personal bank account opened in your name. Third-party payments are not accepted and may be frozen pending an AML/KYC check and return. Corporate clients — may accept payments from counterparties for goods or services within the declared activity. Using the details for P2P trading is prohibited.
Once the transfer arrives, the cryptocurrency is credited automatically to your wallet in PayerPay. You can withdraw to an external wallet at any convenient time.
Chapter 5 of 8
Selling crypto (Crypto → Fiat)
For when you exchange cryptocurrency for fiat and receive a payout to a bank account — your own personal account, or (for business) a counterparty’s account for goods or a service, subject to the AML policy.
Steps in your account
Select the currency pairIn the Exchange Pair field — e.g. USDC-SOL → EUR (you sell USDC on Solana, receive EUR).
Enter the amountIn the Amount field — the crypto amount. The system calculates the fiat amount to receive and shows an indicative rate.
Convert Crypto — the sell direction (USDC-SOL → EUR). Tap to enlarge.
The Pay-out form — what to fill in
Crypto
The cryptocurrency you are selling (e.g. USDC).
Network
The blockchain network (e.g. Solana).
Fiat
The fiat payout currency (e.g. EUR).
Country
The country of the recipient’s bank account.
Fiat Amount
The amount to receive — calculated automatically.
Account Holder Type
Individual or Company / Business.
Payment Rail
The payment network (e.g. SEPA for EUR).
First / Last Name
The recipient’s first and last name.
IBAN
The IBAN of the recipient’s bank account.
Reference
The payment reference (may appear on the recipient’s statement).
The Pay-out form — recipient bank details and payout parameters, then Get quote. Tap to enlarge.
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Where payouts are allowed. Individuals — only to a personal account opened in your name; payouts to third-party accounts are not allowed. Corporate — to the company’s account or a counterparty for goods/services within the declared activity. The IBAN must belong to the named recipient: a mismatch between the name and account holder leads to delay or refusal. P2P trading is prohibited.
After filling in, click Get quote — the system shows the final terms. Funds are not debited until you confirm the quote.
Chapter 6 of 8
Transaction history and statuses
All created operations are visible in the Transaction history section: date and time, reference, description, amount, status and operation number.
Transaction history — date, reference, note and status for every operation. Tap to enlarge.
Operation statuses
Status
Meaning
Success
The operation completed successfully.
Pending
The operation is being processed.
Failed
The operation was not completed.
Cancelled
The operation was cancelled.
Chapter 7 of 8
Processing times
Times are indicative and depend on the payment method, bank cut-off times, weekends and holidays, correspondent banks and compliance checks under the AML policy.
Fiat → Crypto: cryptocurrency is credited only after the fiat transfer has been received, matched to your account and processed.
Method
Fiat → Crypto
Crypto → Fiat
SEPA Instant (EUR)
Instant / minutes
Instant / minutes
Fedwire (USD)
Usually same US business day
Usually same US business day
ACH (USD)
Usually 1–3 business days
Usually 1–3 business days
International wire (USD)
Usually 1–3 business days
Usually 1–3 business days
Times are counted after the incoming transfer is received and matched (for a purchase) or after the payout is processed and sent (for a sale).
Chapter 8 of 8
Security and rules
Check these points before confirming any operation — they protect your funds.
Checklist before confirming
Check that the currency pair is correct.
Check that the blockchain network is correct.
Make sure the required crypto wallet is activated in the Crypto Wallets section.
Check the Receiving address — it must be your personal wallet in PayerPay.
Check the bank details and that the recipient’s name matches the account holder.
Check the amount, exchange rate and payment reference.
Do not use the wrong blockchain network — it can lead to loss of funds.
Rules and AML/KYC
Payments are allowed only from your own account (for individuals). P2P trading is prohibited. PayerPay may delay, decline, freeze an operation or request additional information where there are signs of fraud, third-party control, sanctions or AML risk.
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Fraud protection. Do not perform an exchange or transfer if you are being pressured, rushed, promised “guaranteed profit”, asked to pay urgently, to “unlock” funds or to send money to an unverified person. Crypto transactions can be irreversible. If you are unsure an operation is legitimate — do not continue and contact PayerPay support before confirming.
